Effective 30 October 2026

Privacy policy

This policy applies to Superarc's website, accounts, and SuperArc for Revit and AutoCAD. Art Livings Private Limited operates the Superarc service. Contact raman@superarc.co about this policy or your data.

What we collect

• Account details such as your email address, sign-in identity, subscription state and support requests. Standard registration does not request your age or date of birth, and the app has no age gate. If you include age or date of birth in a support request or content you send, we process it as part of that submission.
• Requests you send, selected model or drawing information the application reads to answer them, generated responses, proposals and conversation history. The application sends this information to the Superarc service when you use cloud features; it does not upload an entire Revit or AutoCAD project by default.
• Images or PDFs you explicitly attach, plus related processing results. Original project files remain on your device unless you choose to send them.
• Technical information needed to operate and protect the service, such as app version, device/session identifiers, errors and usage records. Payment processing is handled by our payment provider; we do not need your full card number to run the application.

How we use it

We use this information to sign you in, provide AI responses and proposed CAD changes, save history, manage subscriptions, answer support requests, measure usage, prevent abuse and maintain security. The application's approval setting controls whether a proposed model change waits for a click in the local pane or runs automatically. We do not sell your data.

The improvement consent setting is off by default. Turning it on permits consent-checked, aggregate usage exports for product analysis; turning it off blocks new exports and access to earlier exports. Separately, the service may capture local-mode gateway conversations for product debugging by default: prompts, tool calls and results, and model replies are kept for 180 days after the last call and may be read by the Superarc team. Images and PDFs appear only as placeholders in these captured transcripts. Captured transcripts are not used to train AI models. Contact us to request deletion of a captured session or account data.

Who receives it

Superarc uses hosting and storage providers to operate the service, an identity provider to authenticate users, a payment provider to process subscriptions, and AI model providers to answer requests. Depending on the selected model, request content and relevant context may be sent to OpenAI or Anthropic. We share only the data needed for each service. We require providers that process app data on our behalf to provide confidentiality, security and deletion protections consistent with this policy, including limits on their own use of that data.

Under their published standard API terms, OpenAI may retain abuse-monitoring logs for up to 30 days, with exceptions for legal or safety needs and some API feature state. Anthropic says it deletes standard API inputs and outputs within 30 days, except for agreed terms, policy enforcement or legal needs. These are provider policies; we have not independently verified the retention applied to our account. See OpenAI data controls and Anthropic API retention.

International transfers

Superarc and its service providers may process and store account, conversation and attachment data outside the country where you use the application. This includes transfers to the countries where our hosting, identity and AI providers operate. Contact us for details about a specific provider, location or applicable transfer protections.

Retention and deletion

Text-only conversations expire after 12 months of inactivity. An attachment and the conversation content derived from it expire after 90 days. Content-free usage records may be retained for up to 24 months. We may retain limited records for security, billing or legal obligations when required. Data in backups may remain until the backup's normal expiry. Deleting a conversation or account blocks further use of its live content and starts removal from active storage.

Your choices

You can stop sending new data by closing the app or signing out. In the app, you can request deletion of a conversation and change the improvement consent setting where your account has permission. To revoke consent, request account deletion, obtain a copy of your data, or ask a question, email raman@superarc.co from your account email. We will verify your request before acting. Removing the app does not automatically delete cloud account data; local chats and settings may remain in %LOCALAPPDATA%\SuperARC until you remove that folder.

Changes

We may update this policy as the service changes. The effective date above identifies the current version. Material changes will be communicated through the service or by email where appropriate.